Payment window
Starts: Starts when your order and payment request are created.
What it means: Pay before it expires so the transaction can continue.
Platform Rules
FABRICS
Clear rules. Confident transactions.
Whether you're buying or selling fabric, know how payments, delivery, quality checks and disputes work on Fitted.
See what happens after you choose a bid, how long you have to review your delivery, and when to raise a concern.
How your transaction works
One clear path from agreement to completion.
- 1
Choose a bid and pay
Complete payment within the shown payment window so the order can move forward.
- 2
Your seller fulfils the order
Once payment is secured through third-party escrow, the seller prepares and dispatches your fabric.
- 3
Inspect your delivery
Delivery starts your quality review window. Check the fabric promptly.
- 4
Accept or raise an issue
Accept the delivery when it is right, or raise a quality concern before the review deadline.
- 5
Get help if needed
Fitted support reviews disputes, unusual cases and return issues without guaranteeing a particular outcome.
Important transaction deadlines
Know when each clock starts.
60 minutes
Quality review window
Starts: Starts when the order is marked delivered.
What it means: Inspect the fabric and raise any quality concern before it ends.
Automatic release window
Starts: Starts when the order is marked delivered.
What it means: Payment may become eligible for release if no blocking issue exists.
Return window
Starts: Measured from delivery when a return is initiated through the quality-review flow.
What it means: Complete the required return steps before the deadline; a return request does not guarantee reimbursement.
Also useful: fabric requests remain open for 14 days; each bid remains valid for 120 hours.
Delivery
Delivery is handled off-app.
Fitted does not arrange delivery. The seller books delivery directly and keeps the order updated inside Fitted.
Seller uploads dispatch details
When the fabric is ready to leave, the seller adds the courier contact and any available tracking details to the order.
Buyer follows the delivery
The buyer is notified when dispatch details are added and can use them to coordinate with the courier.
What if something goes wrong?
Raise concerns early. Keep the process clear.
If the delivered fabric has a quality, type, colour, texture, quantity or damage concern, use the order flow to raise it during the applicable review period and provide the requested details.
A quality rejection may start a return process. A complaint or return request does not automatically guarantee a refund or reimbursement; the transaction outcome depends on the verified order and return process.
Fitted support can review disputes, unusual cases and late issues. Formal eligibility, liability and dispute criteria remain governed by Fitted's legal terms.
Ready for your next fabric transaction?
Move forward as a fabric buyer or join Fitted as a seller.